Warranty

This service is intended for GEARWRENCH users, if you are a GEARWRENCH distributor with a warranty/replacement concern please contact your Customer Service Representative.
wrenches in a toolbox
GEARWRENCH® PRODUCT LIMITED WARRANTY

We offer a limited warranty on all GEARWRENCH® products and warrant to the original purchaser that covered GEARWRENCH ® products are free of defects in material and workmanship at the time of purchase and for the period noted below (“Limited Warranty”).

Warranty Types
Standard GEARWRENCH Products
GEARWRENCH® Product Category

Applicable Warranty Period:

  • Hand tools (excluding product categories listed below) - For lifetime of original consumer who purchased (“Lifetime Warranty”)
  • Accessory bits, bit holders, bit sockets and extensions, taps & dies, files, and cutting tools - 30 days from purchase date
  • Torque products - One-year limited warranty from purchase date - For more details, please click "TORQUE PRODUCTS" below.
  • Accessories, carrying cases or pouches, and consumable products - 1 year from purchase date (“1 Year Warranty”)
  • Tool Boxes: 83240, 83241, 83242, 83243, 83244, 83245, 83246 - 3 Years Limited Warranty
  • Tool Boxes: 83167, 83168, 83169 - 5 Years Limited Warranty
  • Tool Boxes: 83148, 83130, 83151 - 1 Year Limited Warranty

THE LIMITED WARRANTY DOES NOT COVER ANY PRODUCT THAT HAS BEEN MODIFIED, DISASSEMBLED, REASSEMBLED, OR ALTERED IN ANY WAY; IMPROPERLY INSTALLED, USED, OR STORED; OR SUBJECT TO NEGLIGENCE, MISUSE, ABUSE OR UNAUTHORIZED REPAIR. THIS LIMITED WARRANTY EXCLUDES NORMAL WEAR AND TEAR.

To make your warranty claim, call 866-907-9716, submit a warranty claim through our Warranty/Replacement Form or email APEX-CSRATGTradeMechTools@ApexToolGroup.com. We will determine if we will repair/replace the product or give you a refund.

 

Torque Products

GEARWRENCH Torque Products are precision instruments that contain moving parts. These components are subject to normal wear through use and replacement thereof is the responsibility of Buyer. Torque Products should be routinely checked for calibration at an Authorized Repair Center using GEARWRENCH repair parts.

GEARWRENCH Torque Products have

  • One Year Limited Warranty
  • 90-Day Calibration Guarantee

Accuracy standards for calibration on Torque Products are warrantied for 90 Days from the date of buyer acceptance.  Torque Products in North America must be sent to Angle Repair & Calibration Service, Inc., 175 Angle Drive, Beckley, West Virginia 25801 (304) 253-5729 at the Customer's cost for evaluation.

Product meeting warranty criteria will be repaired or replaced subject to Apex's sole discretion.  Torque Product components are subject to normal wear through use and replacement thereof is the responsibility of the Customer.

Periodically, all torque wrenches should be checked for accuracy.  This should be done at least once a year, or every 5,000 torque application cycles, whichever comes first.  Recalibration is also recommended after any abnormal handling.

This Warranty shall not apply to Products which have been misused, abused, damaged by accident or otherwise, repaired by anyone other than an Authorized Repair Center or modified by anyone other than Apex Tool Group and is in lieu of all other warranties, whether express, implied or statutory. THE IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY EXCLUDED. Buyer’s sole and exclusive remedy for breach of this Warranty is, at the option of Apex Tool Group, repair or replacement of the defective Product. IN NO EVENT WILL APEX TOOL GROUP BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM BREACH OF THIS WARRANTY, EVEN IF APEX TOOL GROUP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The Apex Tool Group is not responsible for personal injury or damage resulting from improper tool usage, product modification, abuse or usage beyond expected product life.

Torque Wrench Warranty/Repair Partner Information (USA)

Micrometers and all other Torque Products:

Angle Repair & Calibration Service, Inc.

175 Angle Drive Beckley, West Virginia 25801

Phone: 304-253-5729 Email: barry@anglerepair.com

 

64-830G, 64-832G, 64-833G & 64-836G - Torque Multipliers

Hydratight/Sweeney Repair

2010 Clemont St. Antigo, WI 54409 USA

Phone: 715-627-5521 Email: us.repair@hydratight.com

 

Torque Wrench Warranty/Repair Partner Information (CANADA)

McCann Equipment LTD.

2750 Coventry Road, Oakville, Ontario L6H 6R1

Phone: 905-829-3393 Fax: 905-829-0633

 

McCann Equipment LTD.

Equipment McCann LTÉE

10255 Cote de Liesse, Dorval, Quebec H9P 1A3

Phone: 514-636-6344 Fax: 514-636-0365

 

McCann Equipment LTD.

1489 Dublin Avenue, Winnipeg, Manitoba R3E 3G8

Phone: 204-774-2277 Fax: 204-774-2358

 

McCann Equipment LTD.

4120-97th Street, Edmonton, Alberta T6E 5Y6

Phone: 780-414-1808 Fax: 780-414-1865

 

Canada West Torque Tools

(Division of McCann Equipment Ltd.)

#7-7533-135th Street, Surrey, British Columbia V3W 0N6

Phone: 604-596-4077 Fax: 604-596-6479

 

GEARWRENCH Marketing Contact:

GEARWRENCH Product Management

c/o Apex Tool Group

910 Ridgebrook Road | Suite 200 Sparks, MD 21152 United States